Terms of service

General Terms and Conditions of Application to Consumers B2C

Article 1 Identity of the Seller

KarmaKarma PLC
Grootveld 12, 1745 Opwijk
info@karmakarma.be
0474 74 16 21
VAT BE 0643.997.252 KVK 0643.997.252
KBC account IBAN BE05 7390 1207 4275
BIC KREDBEBB RPR
Dutch Chamber of Commerce in Leuven

Article 2 Applicability & Terms

1. Our general terms and conditions apply to every offer made by us as an Online Retailer to you as a Consumer (any natural person who, exclusively for non-professional purposes, acquires or uses marketed products or services).

2. We only deliver in Belgium, the Netherlands, Luxembourg, France, and Germany. If you provide a delivery address in another country, we may refuse your order.

3. To place an order, you must be at least 18 years old. If you are not 18, we ask that a parent or legal guardian places the order on your behalf. If we discover that an order was placed by a minor, we may refuse the order.

4. Placing an order on the website constitutes an express acceptance of our general terms and conditions, which are always available on the website.

5. If you order online, we will also provide you with a copy of these general terms and conditions in a format that you can save or print, together with the order confirmation. We strongly recommend that you do so.

6. If, in addition to these general terms and conditions, specific additional conditions apply, the above also applies to those specific conditions. If our general terms and conditions conflict with those specific conditions, you as a consumer may always invoke the most favorable text in your favor.

Article 3 Our Offer and Your Order

1. If an offer has a limited validity period or is subject to certain conditions, we will explicitly state this in the offer.

2. We always describe as completely and accurately as possible what we are selling and how the ordering process will proceed. The description is detailed enough to allow you to make a proper assessment. If we use images, they provide a truthful representation of the goods and/or services offered. However, photos may also be for decorative purposes and contain elements that are not included in the price. Mistakes are human, and if we have clearly made an error, we are not obliged to deliver the goods to you.

3. Your order is complete and the agreement between us becomes final once we confirm your order by email and once we receive approval for your payment transaction via credit or debit cards from the card issuer. We accept the following payment methods, all processed through Mollie as a payment provider: SOFORT banking, Belfius Direct Net, KBC/CBC Payment Button, PayPal, Bank Transfer, Pay Now, Klarna, Visa, Mastercard, and AMEX. If your card issuer refuses to approve your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without a valid payment in the name of the registered cardholder will not be accepted or processed.

4. To purchase a product, you add the product to your shopping cart. Then, you enter your contact and shipping details. We then calculate the shipping costs. You can review your contact and shipping details again, and also enter a discount code or gift voucher code. Next, you choose a payment method. Optionally, you can enter a different billing address. In the final step, you are presented with an overview page, where you accept our general terms and conditions and confirm your payment by clicking the order button labeled “order with payment obligation.” You will then be redirected to the payment page to complete the transaction.

Article 4 Right of Withdrawal

The right of withdrawal does not apply because you are ordering sealed goods that, for health and hygiene reasons, are not suitable for return after the seal has been broken.

Article 5 – Pricing

1. During the period mentioned in our offer, our prices will not change, except for price changes resulting from changes in VAT rates.

2. Our prices include all taxes, VAT, duties, and services. You will never face unexpected costs. However, we may decide to charge shipping costs in addition to the purchase price. If so, we will always inform you before you finalize your purchase.

Article 6 Payment

1. We can only accept payment via the payment modules available on our website.

2. To ensure secure online payment and the safety of your personal data, transaction details are encrypted using SSL technology and transmitted over the internet. You do not need special software to pay with SSL. You can recognize a secure SSL connection by the "lock" icon in your browser’s status bar.

3. Our online store uses Shopify Inc. as an e-commerce platform to sell products and services to you as a customer. Your data is managed by Shopify’s data files and protected by a firewall. For more information, you can refer to the following documents: Shopify Terms of Service or for privacy details Shopify Privacy Policy.

Article 7 – Conformity and Warranty

We guarantee that our goods conform to your order and meet the normal expectations you may have, considering the product specifications. Naturally, we also guarantee that our goods comply with all existing legal requirements at the time of your order.

Article 8 – Delivery and Execution

1. All goods and services are delivered to the address you provide when placing your order.

2. If an item is in stock, it will be delivered to your shipping address within 1 to 4 working days. If an item is not in stock, it will be delivered within 3 to 6 working days. We will inform you when your order is packed for shipment.

3. Delivery is carried out by BPost or, in exceptional cases, by DPD or DHL to the address provided by the customer. Shipping costs may be waived for orders above a certain amount. For orders below that amount, shipping costs will be charged.

4. If we cannot deliver on time, we will always notify you before the expected delivery period expires. If we fail to do so, you may cancel your order free of charge. In such cases, we will refund you within 30 days of cancellation.

5. Our shipments are always at our risk. You do not need to worry about goods being lost in transit.

6. If the delivered goods do not match the delivery note or the items you ordered, you must report this as soon as possible, and no later than 3 days after receipt. We will always seek an appropriate solution, such as re-sending missing or damaged products. For incorrectly delivered products, we may ask you to return them using a provided return label. In such cases, we will also cover the shipping costs.

7. By accepting the package, you agree that the order has arrived in good condition. If your package appears damaged, you must refuse it and have it returned. Once the package is accepted from the courier or our delivery service, we can no longer be held responsible for its condition. If there is an issue with your delivery, please contact our customer service. We always aim to find a good solution for any delivery problem.

8. For damages or quality defects that are not visible upon acceptance of the package, you should always contact Karma Karma’s customer service via info@karmakarma.be. We will strive to find a solution for you.

9. The risk of loss or damage transfers to the customer once they (or a designated third party, who is not the carrier) have physically received the goods.

Article 9 Duration

1. The Consumer may terminate an agreement of indefinite duration at any time, subject to the agreed termination rules and a notice period of no more than one month.

2. An agreement concluded for a fixed term shall have a maximum duration of two years.

3. If a fixed-term goods agreement stipulates that the agreement will be tacitly renewed upon the Consumer's silence, the agreement will continue as an agreement of indefinite duration, and the notice period after continuation shall not exceed one month.

4. When a fixed-term service agreement between the Company and the Consumer contains a clause for tacit renewal, this clause shall be presented in bold letters and enclosed in a separate box, apart from the main text, on the front page of the first sheet.

5. This clause shall specify the consequences of tacit renewal, including the provision in the following paragraph regarding termination, as well as the latest date by which the Consumer can object to the tacit renewal and the method of notification. After the tacit renewal of a fixed-term service agreement, the Consumer may terminate the agreement at any time without compensation, subject to a notice period of no more than two months.

Article 10 Force Majeure

1. In the event of force majeure, we are not obliged to fulfill our obligations. In such a case, we may either suspend our obligations for the duration of the force majeure or permanently dissolve the agreement.

2. Force majeure includes any circumstance beyond our will and control that wholly or partially prevents us from fulfilling our obligations. This includes, but is not limited to, strikes, fire, business disruptions, power failures, disruptions in a (telecommunications) network or connection, or communication systems used and/or the unavailability of our website at any time, failure or delayed delivery by suppliers or other engaged third parties, etc.

Article 11 Intellectual Property

1. Our website, logos, texts, recipes, photos, names, and all of our communications in general are protected by intellectual property rights, which belong either to us, our suppliers, or other rightful owners.

2. It is prohibited to use and/or modify the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc., without our prior explicit written consent.

Article 12 Complaints Procedure and Disputes

1. We always strive for 100% customer satisfaction. However, if you have any complaints about our services, you can contact us at info@karmakarma.be. We will do our utmost to handle your complaint within 7 days.

2. All agreements we enter into with our customers, regardless of their place of residence, are exclusively governed by Belgian law, and in case of disputes, only the competent Belgian courts have jurisdiction. If, for reasons of international law, another legal system applies, Belgian Market Practices and Consumer Protection Law will be referred to for the interpretation of these general terms and conditions.

3. In the event of an out-of-court settlement of the dispute, the Consumer Mediation Service of the Federal Government is authorized to receive any request for extrajudicial resolution of consumer disputes. It will either handle the request itself or forward it to a qualified entity. You can reach the Consumer Mediation Service via this link: Consumentenombudsdienst - Homepage

4. In the case of cross-border disputes, you may also use the European Union's Online Dispute Resolution platform via this link: Online Dispute Resolution | European Commission