Can I get an invoice for my order? Sure! You will have to share your VAT number when ordering. Please make sure that your VAT number is correct. If you need an invoice and you do not have a VAT number, please request one via the comment section. VAT is 6% for our products. This is included in the prices. Transport costs also include 6% VAT.
Can I specify a delivery address different from the billing address? A separate billing address and delivery address can be entered. To do so check the box "other billing address" in the payment options. This is useful if you want to get delivery at work or if you want to sent KarmaKarma as a gift.
Is KarmaKarma lactose free? Yes, all variants are free from lactose. Unlike most oat cups we do not use any milk powder. However it is possible that our oat cups contain traces of lactose.
How long does it take for my package to arrive? In Belgium, we send all orders by B-post at the latest 5 days after receipt of payment. You will be informed about the status of your delivery. If your order is urgent please mention this with your phone number in the comments field.
How much shipment costs will I pay? Shipment costs are dependent on the weight of the product you order and the shipping address. You can calculate your shipping costs by selecting the product you would like to order and filling out your address. Next you will click to see your payment options and to calculate the shipping costs. You will be able to shown the total price of your order before paying.
Can I return my order if I do not like it? Of course you can return your goods. If the goods are in perfect condition, clean and unopened, we will refund the value of your order. The cost for returning the goods is to be paid by the customer. You can read more about this in the general terms and conditions.