general terms and conditions
Company data Karma Karma bvba Grootveld 12, 1745 Opwijk Info@karmakarma.be 0474 74 16 21 VAT BE 0643.997.252 KVK 0643,997,252 RPR Dutch Commerce in Leuven General Terms for Consumers (Hereinafter, General Terms and Conditions for Professional Customers are included) The Karma Karma e-commerce website, a company with a registered office at Grootveld 12, 1745 Opwijk, Belgium, VAT BE 0643.997.252, RPR Dutch Commerce in Leuven, Karma Karma, offers its customers the opportunity to purchase products from the Karma Karma online store. These Terms and Conditions ("Terms") apply to any order placed by a visitor of this e-commerce website ("Customer"). When placing an order through Karma Karma's online store, the Customer must expressly acknowledge these Terms and Conditions, with which he accepts the applicability of these Terms, excluding all other terms. Additional Terms of the Customer shall be excluded, unless they have been explicitly accepted in writing by Karma Karma. Price All listed prices are expressed in EURO, including VAT and all other taxes or taxes payable by the Customer. If delivery, reservation or administrative costs are charged, this will be reported separately. The statement of price only deals with the articles as described in the word description. The accompanying pictures are decorative and may include elements that are not included in the price. Offer Despite the fact that the online catalog and e-commerce website are compiled with the utmost care, it is possible that the information provided is incomplete, contains errors, or is not up to date. Apparent mistakes or mistakes in the offer do not bind Karma Karma. With regards of the accuracy and completeness of the information presented, Karma Karma only engages in a resource commitment. Karma Karma is in no case liable of manifest material errors, typographical or printing errors. If the Customer has specific questions about e.g. the content, color, availability, delivery period or delivery method, we ask the Customer to contact our customer service in advance. The offer is valid as long as the stock is available and may be modified or withdrawn by Karma Karma at any time. Karma Karma cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer. Online purchases The Customer can order at Karma Karma's webshop platform by following the procedure: - The Customer chooses the desired products - The Customer confirms the selected products in the shopping cart list - At check out, the customer gives his personal information and the Customer can also calculate the shipping cost of his order based on the address entered - The Customer then goes on to payment options (see below) and the Customer then has the possibility to confirm any billing information such as a VAT number and a billing address that is different from the shipping address. - After confirmation, the customer is referred to the service providers page that regulates the payment. - Immediately after order you will receive an e-mail with confirmation of your order. - You will also be notified of the processing and shipping status of your order by mail. - An invoice will be delivered via a by mail. If you specify a VAT number when ordering, it will appear on the invoice. The Customer can choose between the following payment methods: • by bank transfer to KBC BE account number 05.7390.1207.4275 • PayPal Express Checkout • Visa, Mastercard and American Express, Apple Pay via Stripe • Paypall, IDEAL, Bancontact / Mister Cash via Mollie Our webshop uses Shopify Inc.'s e-commerce platform to sell Products and Services. Your data is managed and protected by a firewall by Shopify's data files. For more information, you can also consult the following files: (https://www.shopify.com/legal/terms) or for privacy (https://www.shopify.com/legal/privacy). Your data is managed also by KarmaKarma's data files. and protected by a firewall. If you would like to change your data from the KarmaKarma data files you can contact us. We only collect data you are communicating voluntarily to us like your name, address, phone number, e-mail address and invoicing data. These data will never be sold to another party. Once a year our data files will be updated and all requested changes will be applied. KarmaKarma is entitled to refuse an order as a result of a serious defect from the Customer regarding orders involving the Customer. Delivery and execution of the agreement Items ordered via this webshop are delivered in Belgium, the Netherlands, Luxemburg, and France. Delivery is by B Post or in exceptional cases by another commercial carrier at the address specified by the customer. In principle, an order placed for 3 p.m. is processed and shipped within 5 days, so you will receive your package within 8 business days in Belgium, but this may be longer if there is a weekend between. The indicated delivery times are valid only as an indication and not as a binding term. We take a lot of efforts to respect the specified delivery time. A delay in delivery or in a portion thereof cannot entitle you to compensation, nor to termination of the agreement or to a refund. Delivery costs are calculated on the website. Any visible damage and / or qualitative defect of an item or any other defect in delivery must be reported by the Customer to the supplier of the goods without delay. After accepting the package, KarmaKarma can no longer be held liable for any visible damage to the package and / or qualitative defect of an item or other defect in delivery. Please also contact KarmaKarma's customer service at firstname.lastname@example.org. We are always trying to find a solution for you. The risk of loss or damage is transferred to the Customer (or a third party designated by him, who is not the carrier), as soon as he takes physical possession of the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the Customer's carrier has been instructed to transport the goods. Conditions Until the moment of full payment by the Customer, the goods remain, the exclusive property of KarmaKarma. The Customer will inform any third parties, if necessary, on this conditions of KarmaKarma, eg to anyone who would confiscate the KarmaKarma goods that are not yet paid. Intellectual Property All intellectual property rights of the products and / or services as well as the designs, documentation and any other materials that are developed and / or used in relation to the sales between KarmaKarma bvba and the Customer, or arising therefrom, are the sole property of Karma Karma bvba. The delivery of products and / or services does not extend to any transfer of intellectual property rights. The Customer obtains only a non-exclusive and non-transferable right of use to use the products and results of the services for the agreed objectives. In such use, the Customer will strictly adhere to the terms, laid down in the Terms and Conditions or otherwise imposed on the Customer. The customer will not disclose, reproduce, or make available to third parties in any way without the prior written consent of Karma Karma bvba, the products and results of the services. The customer will not remove or modify Karma Karma bvba for trademarks, trade names or other intellectual property rights. Warranty Under the law of 21 September 2004 on consumer protection for sales of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty shall render these rights without prejudice. To make use of the warranty, the Customer must be able to submit a proof of purchase. Customers are advised to keep the original packaging of the goods. For items purchased online and delivered to the Customer at home, the Customer should contact KarmaKarma Customer Service and return the item to KarmaKarma at the Customers' expense. In the event of a defect, Customer must inform KarmaKarma as soon as possible. In any event, any defect within 14 days after its adoption must be reported by the Customer. Thereafter, any right to repair or replacement will cease. The (commercial and / or legal) warranty is never applicable to defects arising from accidents, neglect, fallouts, use of the article contrary to the purpose for which it was designed, failure to comply with the operating instructions, manual adjustments, changes to the article, handy use, poor maintenance, or any other abnormal or incorrect use. Defects that occur after a period of 6 months following the date of purchase, where applicable, are deemed to be no hidden defects, except for Customer's counter-notification. Customer Service KarmaKarma's customer service is available at +32 474 74 16 21, via e-mail at email@example.com or by mail at the following address Grootveld 12, 1745 Opwijk. Any complaints may be directed towards the customer service. Sanctions for non-payment Without prejudice to the exercise the rights that KarmaKarma is entitled to, in the event of non-payment or late payment from the date of non-payment, the Customer is due by law and without notice to pay 10% interest per annum on the unpaid amount. In addition, the Client is obliged to pay a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euro per invoice, by law and without notice. Without prejudice to the foregoing, KarmaKarma reserves the right to withdraw non-fully paid items. Violation validity - non-cancellation If a provision of these Terms is declared illegal or invalid, this will in no way affect the validity, legality and applicability of the other provisions. The failure of KarmaKarma at any time to enforce any of the rights listed in these Terms, or any right of it, shall never be regarded as a breach of such provision and will never affect the validity of these rights. . Change terms These Terms are supplemented by other terms expressly referred to, and the general terms of sale of KarmaKarma. In case of contradiction, these General Terms and Conditions will prevail. Evidence The Customer accepts that electronic communications and backups can serve as evidence. Applicable law - Disputes Belgian law applies, with the exception of the provisions of international private law on applicable law. The Flemish courts of Brussels apply in case of disputes. Terms and Conditions for Professional Customers (B2B) Scope of application: Except for contraditory statements spelled out at every order, the Customer / Buyer explicitly agrees with our terms and conditions and gives up on his own terms and conditions. Deviations can only be made through a written agreement, with the special mention of deviation from the general terms of sale, and after agreement of a a member of staff from Karma Karma bvba. Prices, quotations and orders: The products remain our property until we have received the full purchase price. Every offer made by Karma Karma bvba is free of obligation and does not bind the seller at all. Karma Karma bvba is never bound upon signing a bid or order by the Buyer / Customer. Any case of force majeure, such as civil or foreign war, as well as strikes, riots, transport disruptions, scarcity of goods or equipment, equipment failures, machinery or lack of impetus, atmospheric accidents, incidents and the like and generally any cause whatsoever causing partial unemployment of our company, suppliers or customers, entitles us to suspend our obligations without the Customer being able to claim any damages. Delivery Time Our products are offered according to the standards of Belgian and European legislation. The indicated delivery times are valid only as an indication and not as a binding term. We make every effort to respect the specified delivery time. A delay in delivery or in a portion thereof cannot entitle you to compensation, nor to termination of the agreement or to a refund. Delivery All goods travel at the risk of the Customer. Therefore, Karma Karma bvba does not in any way take responsibility for (non-limiting summary) loss, theft, damage, etc. which may occur for any reason whatsoever during transport. Insurance for the transport will be completed when the Buyer requests this in writing and pays for the insurance costs. The seller is entitled to carry out partial deliveries. These interim deliveries may potentially give rise to an interim invoice which also prevails on the full sales terms. Complaints and Returns By accepting the package, you agree that the order has arrived in good order. If your package with the order appears to be corrupted, you must decline the package and return it. The Buyer acknowledges that we can no longer be held responsible for the state of the order once the order has been accepted from the transport company or our own delivery services. If you have a problem with the delivery of your order, please always contact our customer service. We are always trying to find a good solution for any possible issue with the delivery of your order. Customer Damage We cannot be held liable for the use of our products, nor any damages which are directly or indirectly due to our activities or deliveries, nor for any damage suffered by the Customer, its personal, its installations or third parties, except for what our professional insurance covers. To the extent that our liability would be covered by our insurance, the franchise will thus be borne by the Customer. We take great care of the creation of our website, but that does not guarantee that the information is current, correct and complete. We reserve the right, at any time, to add, modify or delete information without prior notice. We cannot be held responsible for any damages due to direct or indirect use of the site. This website is intended as a source of information. It has been composed with the greatest care and best ability from various reliable sources. The information on this website does not replace the consultation of a doctor or therapist, his diagnosis or medical treatment. With medical complaints, you should get the advice of a doctor or therapist. Do not stop taking medicines based on information from this website without the advice of your doctor. Karma Karma bvba and its directors and staff cannot be held liable for any damages that result from decisions based on information from this website or from one of their employees. Karma Karma bvba can never be held liable for any damage, loss of profit, business loss, loss of business information or other monetary and non-cash loss which is caused directly or indirectly by an incorrect or defective delivery, except for the repair of this delivery provided it is compliant with the general terms of sale. Payment n principle, we will ship your order only upon receipt of your payment via the webshop platform or after payment by bank transfer on the account number of KarmaKarma KBC BE05.7390.1207.4275. Exceptionally our customer service can send an order before payment has been fulfilled. In the eventual case of late or non-payment interest is due as provided for in the law of the outstanding amount. All possible legal fees and other costs of any kind that we may incur as a result of this late payment are charged. All invoices for professional clients should be paid before delivery except in case of a written waiver and agreement by a qualified person of Karma Karma bvba . If agreed to work with invoices with a 14-day payment period, it is agreed that in the event of non-payment of the invoices, a late payment is due automatically and by law by the expiry of the term without the need for any notice. This rate is determined by the base rate of our bank's cash deposit, increased by 3%, with a minimum of 15% without releasing our right to immediate payment. In addition, the lump sum and irrecoverable damages are payable equal to 20% of the invoice amount with a minimum of 100 €. Any legal fees, court fees and other costs necessary for collection of this invoice and damages are not included in this and are borne by the Customer. All commitments are considered as incurred and executed in Opwijk, Belgium. The sales are subject to the current Terms and Conditions, and they are subject to Belgian law. You agree to have read and approved the current Terms and Conditions before placing an order through the web platform or order form. Your order or your use of the website implies the acceptance of these Terms and Conditions. In case of dispute, only the Flemish Courts of Brussels apply. By way of derogation from Article 1583 of the Dutch Civil Code, Karma Karma bvba remains the owner of all goods and services delivered until the date of full payment of the invoice and / or interest and / or lump sums. In addition, the Customer / Buyer grants the seller the right to collect the delivered material at any time, wherever possible. As far as necessary, the Buyer / Customer authorizes the seller to enter the places occupied by the Buyer / Customer. VAT is always charged to the Customer. All intellectual property rights of the products and / or services as well as the designs, documentation and all other materials that are developed and / or used in relation to the sales between Karma Karma bvba and the Customer or arising therefrom, are exclusive property of Karma Karma bvba. The delivery of products and / or services does not extend to any transfer of intellectual property rights. The customer obtains only a non-exclusive and non-transferable right of use of the products and results of the services for the agreed objectives. In such use, the Customer will strictly adhere to the terms, laid down in the Terms and Conditions or otherwise imposed on the Customer. The Customer will not disclose, reproduce, or make available to third parties in any way without the prior written consent of Karma Karma bvba, the products and results of the services. The Customer will not remove or modify trademarks, trade names or other intellectual property rights of Karma Karma bvba.